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Store Policy


Payment Methods
We accept Visa, Master Card, and American Express, Discover. All transactions are performed using an SSL (Secure Socket Layer) server to ensure confidentiality of your credit card information. However, we do not accept PayPal, money order, personal checks, or cash. Upon successfully completing the payment transaction, we will process the order within the same day.

Sales Tax
Retail orders made from Missouri are subjected to a sales tax of 6.875% (subjected to change)

Shipping Limitation
We only ship to the continental US. We usually do not ship to any international countries outside of the United States (including Canada). Please send an e-mail to manager@hidow.net for shipping charges if you are outside of the continental US and you would like your order to be shipped to you.

Shipping and Handling charges
Shipping and handling fee is calculated automatically before checkout. The shipping and handling fee that we charge contain many added features, including the following exceptional services:

Shipping: All our orders are shipped using USPS priority mail, unless requested otherwise by customer.
Handling: These services include storing, transferring and preparing the product for shipment. Most products are shipped directly from our warehouse. Packages are carefully processed from the moment the product is removed from inventory to the point at which they are transferred to the carrier.
Guaranteed Promptness: Packages are shipped within 24 hours after orders have been made. We guarantee prompt and fast delivery!
Insurance: Deliveries are NOT insured against loss, theft and damage. Customer will need to inform www.hi-dow.com if he/she requires insurance.

Return Policy
Our product is covered by a limited warranty. Please refer to our Warranty page to find out how to obtain our warranty service.
Products purchased at our company are exchangeable but not refundable.
*****Federal and State laws prohibit the return of any personal care item for reason of hygiene*****

Technical Support
Technical support is provided by e-mail only at manager@hidow.net


Store Policy