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Frequently Asked Questions (FAQ)

How does Massage unit work?
MassageMouse sends various patterns of electronic impulses to your muscles through the massage pads. Your muscles respond to the impulses by contracting and relaxing rhythmically. The contracting and relaxing of your muscles produces soothing massage sensations that are similar to that given by a massage specialist.

What kind of technology does MassageMouse use?
MassageMouse uses innovation of Human Bioelectric Emulation technology. There are other electronic massagers out in the market that use similar technology, but most of them only provide one "tapping" sensation. Your body will get accustomed to that one particular sensation and it will eventually stop responding to it. On the other hand, MassageMouse produces various kinds of massage sensations in a random fashion so that your muscles are always in for a surprise every time you use it.

How do I put the battery into the battery slot?
Some of our older models of Massage Mouse have battery connectors (as shown in the instruction manual that comes with the Massage Mouse package). The newer models do not have any connectors. If you have one of the newer models, please ignore the diagram shown in the instruction manual. To insert a battery into the battery slot, press the top of the battery against the springs and slide the bottom of the battery into the battery slot. If this does not work, try flipping the battery sideway and reinserting it into the slot.
You should see the light in the "mouse eyes" if the battery is working.

How to take care of the massage pads?
Before applying massage pads, clean your skin first if you use skin cream or if your skin is dirty. If the pads become dirty, you can wash them using clear water or rubbing alcohol.
Depending on frequency of use, the pads can last from one month to several months. If you find the pads lose their adhesiveness and it is very difficult to make them adhesive again by applying drops of clear water, or if the pads are worn out, you need to change the pads. Extra massage pads can be ordered from www.hi-dow.com.
To change the pads, just unsnap the button on the back of the pads and clip on the new pads. Once you put a new set of pads on, the device will work like new again.

The massage pads are not sticking, what should I do?
Make sure that the protective plastic covering the massage pads have been removed. The massage pads are water activated. Before each use, dip your fingers into some water and rub the water onto each pad. Apply the pads immediately to your skin when they are still wet.
Remove the old pads and replace with new pads about once a month to ensure maximum effectiveness. Also, remember to place the pads back into the storage tray right after each use to prevent the pads from drying up and picking up dirt.

Why I feel stinging sensations from the pads sometimes?
The pads must be moist and sticky to work. Pads that are not moist enough will produce a weak and stinging sensation. Before each use dip your finger into some clear water and rub the water onto the massage pads. Apply the pads immediately to you skin when they are still wet. Make sure that the pads are making full and firm contact with the skin.
Worn out pads may also cause a stinging sensation. Replace the pads as need. Even when you feel stinging sensations,
your massager is safe. You just need to make sure that the pads are moist.

I can barely feel anything from the pads, what is wrong?
Check the wire connection to the pads and make sure the plug is securely plugged.
Make sure the batteries are in good condition.
Check the pads are moist and not worn out.
Turn the switch off then turn on again.
Please make sure both pads attach on same person's body in order to feel the sensation.
Generally increase the intensity level by turning the swtich toward "on".

I have a pacemaker, is this instrument safe for me to use?
No, unfortunately, the unit is not recommended to be used by those with a pacemaker. If you have a heart condition but not wearing a heart pace maker, then it is safe for you to use it.

Where can I apply the pads?
Generally, you can apply pads to anywhere except heart and brain area . We recommend some common massage points in the manual accompanying the product for most effective relaxation on your body.
The best way to relieve your pain is to find the pain points and apply the pads there.
Hi-Dow Massager provides passive exercise to cellulite areas and helps to shape your body. This is ideal for women to use on their abdominal muscles after giving birth, and for anyone who lives a sedentary life style.
Elderly and people who are forced to sit for prolonged periods of time can use Hi-Dow Massager on all different muscle groups to maintain muscle tone and prevent stiffness. Hi-Dow Massager is also used to help relieve tired, achy, strained muscles and to give you relaxation and a deep soothing massage.

How long can I use the Massager?
You can use it as often as you like. You can use it from 20 to 60 minutes each time, 2 to 3 times per day for better and faster improvement. There are NO chemicals or drugs involved. It is very safe for long term use.

Do I need to ask my doctor first about using this device?
Hi-Dow Massager is designed for your personal use and is not intended to replace any health professional care.
When in doubt, we recommend that you consult with your doctor first.

Is this kind of product needs to follow FDA regulation?
Any product similar as this shall pass all safety and medical device tests and get approval by FDA (Food and Drug Administration) as medical device class II. Simply register and list the product through FDA website is not acceptable by FDA. You can search the government website www.fda.gov to check the product name or company name. It's illegal to sell unapproved product and it's very dangeous to use the unapproved product.